Fraud, AML & Compliance Intelligence Platform
Effective August 25, 2026 · Version 1.0
These Terms of Service (“Terms”) govern access to and use of the Aveiro risk, fraud, compliance, screening, monitoring, investigation, decision-support and related software services, websites, APIs, developer tools, dashboards and documentation (collectively, the “Services”). These Terms constitute a legally binding agreement between you or the organization you represent (“Customer,” “you,” or “your”) and Aveiro Technologies Inc. (“Aveiro,” “we,” “us,” or “our”).
By creating an account, executing an order form, accessing an API key, clicking to accept these Terms, or otherwise using the Services, you represent that you have authority to bind the organization on whose behalf you use the Services (“Customer,” “you,” or “your”) and agree to these Terms. If you do not agree, do not use the Services.
The Services are intended primarily for businesses, organizations and authorized professional users. You are responsible for determining whether the Services are appropriate and lawful for your business, industry, jurisdiction, use case and affected individuals.
Aveiro may provide capabilities including:
Features may be added, modified, limited, renamed, placed in beta, or discontinued as the Services evolve. Availability may vary by plan, jurisdiction and third-party provider.
Aveiro may generate risk scores, risk levels, alerts, recommendations, screening results, relationship indicators, monitoring outcomes, rule results, artificial-intelligence-generated summaries and other automated or semi-automated outputs (“Risk Outputs”).
Risk Outputs are decision-support tools. They are not guarantees that a person, entity, transaction, blockchain address, device, account or activity is legitimate, fraudulent, sanctioned, criminal, compliant or non-compliant.
Customer remains solely responsible for final business, compliance, onboarding, transaction, access-control, investigative and regulatory decisions, including determining when human review is required.
Where enabled, Aveiro may continuously reassess customer or entity risk based on new events, signals, historical activity, severity, occurrence, relationships, behavioral patterns and configured rules. Risk scores may increase or decrease over time.
Customer acknowledges that risk models are probabilistic and context-dependent. Thresholds, weights, rules and policies may require calibration for Customer’s population, industry and risk appetite.
Screening and intelligence results may rely on third-party data providers, government or public registries, sanctions and watchlists, open-source information, telecommunications or network data, blockchain analytics and commercial databases.
Aveiro does not warrant that any third-party source is complete, current, error-free or continuously available. A “no match,” “clear,” or “not found” result does not guarantee the absence of risk, and a potential match does not establish identity.
Customer must independently evaluate material matches and should not take adverse action solely because of an unverified potential match.
Customer is responsible for all activity under its organization, accounts, API keys and credentials and must maintain appropriate access controls, protect credentials, revoke access when no longer required and promptly report suspected unauthorized access.
API users must comply with Aveiro documentation, authentication requirements, rate limits and security instructions. Customer may not circumvent limits, probe non-public endpoints, interfere with platform integrity, share credentials outside authorized environments, or use unauthorized extraction to replicate Aveiro proprietary logic.
“Customer Data” means data, content, identifiers, records and information submitted to or processed through the Services by or for Customer.
As between the parties, Customer retains its rights in Customer Data. Customer grants Aveiro a limited right to host, process, transmit, analyze and use Customer Data as necessary to provide, secure, support and maintain the Services and comply with law.
Customer represents that it has all rights, notices, consents, permissions and lawful bases required to provide Customer Data and instruct Aveiro to process it.
Aveiro may use aggregated or de-identified information that does not reasonably identify Customer or an individual for security, analytics, service improvement, benchmarking and model-performance purposes, subject to applicable law and contractual commitments.
Each party will comply with privacy and data-protection laws applicable to its activities. Customer is responsible for the lawful basis, notices and permissions required for its collection and use of personal information and for its use of Aveiro.
Aveiro’s handling of personal information is further described in its Privacy Policy. Where Aveiro processes personal information on Customer’s behalf as a processor or service provider, an applicable Data Processing Addendum may apply. If an executed DPA conflicts with these Terms on processing matters, the DPA controls.
Customer must not submit data Aveiro expressly prohibits. Customer is responsible for determining whether its use involves regulated, sensitive or special-category data and for obtaining required contractual terms or approvals before submitting such data.
Unless expressly agreed in writing, the Services are not Customer’s sole system of record for legally required records.
Customer and its users may not use the Services to:
Customer controls settings that may materially affect outcomes, including risk thresholds, enabled rules, triage logic, suppression rules, monitoring status, screening sources and decision workflows.
Customer is responsible for reviewing these settings before production use and periodically assessing their suitability. Suppression or allow-list configurations should be narrowly scoped and must not be used to bypass legally required controls.
Where continuous monitoring is enabled, Customer is responsible for determining whom to monitor, the lawful basis, review procedures and actions taken in response to changes.
Where transaction monitoring is enabled, Aveiro may return approve, review, decline, hold, alert or similar outputs according to Customer configuration.
Aveiro does not itself execute, settle, transmit or pay out Customer transactions unless expressly agreed separately. Customer remains responsible for implementing transaction holds, releases, rejections and payout actions in its own systems.
Blockchain screening may identify risk indicators associated with addresses, transactions, counterparties or exposure patterns. Results may be incomplete, probabilistic, delayed or affected by attribution uncertainty.
Aveiro does not guarantee ownership attribution, source-of-funds conclusions, legality of an address, or absence of illicit activity.
Some features may use artificial intelligence or machine learning to summarize information, identify patterns, prioritize risks, suggest actions or assist analysts. AI-generated content may be inaccurate, incomplete or misleading.
Customer must independently review material AI outputs before relying on them for consequential decisions.
Features identified as beta, preview, pilot, experimental, early access or similar (“Beta Features”) may be incomplete, changed or discontinued at any time. Beta Features are provided for evaluation and may have reduced support, availability or reliability commitments.
Fees may be subscription-based, usage-based, pay-as-you-go, prepaid, module-based, enterprise-negotiated or a combination. Pricing, included usage, overages, billing periods and optional modules are shown at purchase or in an applicable order form.
Case Management and certain premium data, AML, adverse-media, blockchain or third-party intelligence services may be separately priced.
Customer is responsible for applicable taxes, except taxes based on Aveiro’s net income. Unless otherwise stated in an order form or required by law, fees are non-refundable once incurred.
Pay-as-you-go usage may require prepaid credits or another approved payment method. Credits are applied to billable API operations according to then-current pricing. Internal computations performed by Aveiro in response to one billable request do not necessarily constitute separate billable calls.
Premium third-party data requests may carry separate charges. Aveiro will identify material premium usage categories in pricing or applicable documentation.
Subscription terms, renewal periods and cancellation mechanics will be disclosed at purchase or in an order form. Customer may prevent future renewal by cancelling in accordance with the stated process before the renewal date.
Termination or cancellation does not relieve Customer of charges already incurred or amounts due for the committed term, except where an order form or applicable law provides otherwise.
Aveiro and its licensors own all rights in the Services, software, interfaces, models, scoring methodologies, rule libraries, documentation, designs, trademarks and related technology, excluding Customer Data.
Subject to these Terms and payment of applicable fees, Aveiro grants Customer a limited, non-exclusive, non-transferable right to access and use the Services during the applicable term for Customer’s internal business purposes.
Feedback may be used by Aveiro without restriction or compensation, provided Aveiro does not identify Customer publicly without permission.
Aveiro will maintain reasonable administrative, technical and organizational safeguards appropriate to the nature of the Services. No system can be guaranteed completely secure.
Customer remains responsible for securing its own systems, integrations, endpoints, credentials and downstream actions.
Aveiro may perform maintenance, upgrades and security changes and may experience interruptions caused by infrastructure, third-party providers, internet conditions, force majeure or other factors.
Any service-level commitments apply only if expressly stated in an order form or separate service-level agreement.
Aveiro may suspend all or part of the Services where reasonably necessary to address non-payment, unlawful use, material breach, security threats, abuse, sanctions risk, third-party provider requirements, or material risk to Aveiro, Customer or others.
Where reasonably practicable and consistent with security or law, Aveiro will provide notice and an opportunity to cure before suspension.
Either party may terminate as provided in an applicable order form. Aveiro may terminate for material breach that remains uncured after reasonable notice, or immediately where continued service would be unlawful or present a material security or integrity risk.
Upon termination, Customer’s access ends. Subject to legal, security and backup requirements, Aveiro will make Customer Data available for export for a reasonable period where supported, after which it may be deleted according to Aveiro’s retention practices or the applicable DPA.
Each party may receive non-public business, technical, security or commercial information of the other. The receiving party will use such information only for the relationship, protect it using reasonable care and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations.
Confidentiality obligations do not apply to information that is public through no breach, independently developed, lawfully received without restriction, or required to be disclosed by law.
Each party warrants that it has authority to enter into these Terms.
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES AND RISK OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVEIRO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR PRODUCE A PARTICULAR BUSINESS, FRAUD, COMPLIANCE OR REGULATORY OUTCOME.
Customer will defend and indemnify Aveiro and its affiliates, officers, directors and personnel against third-party claims arising from Customer Data, Customer’s unlawful or unauthorized use of the Services, Customer’s violation of these Terms, or Customer’s decisions or actions based on Risk Outputs, except to the extent caused by Aveiro’s breach or misconduct.
Any Aveiro intellectual-property indemnity, if offered, may be set out in an enterprise order form or master services agreement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL OR BUSINESS OPPORTUNITY, ARISING FROM THESE TERMS OR THE SERVICES.
EXCEPT FOR AMOUNTS THAT CANNOT LAWFULLY BE LIMITED AND ANY DIFFERENT CAP EXPRESSLY AGREED IN AN ORDER FORM, AVEIRO’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO AVEIRO FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
Nothing in these Terms excludes liability that applicable law does not permit to be excluded or limited.
Each party will comply with laws applicable to its performance under these Terms. Customer may not use the Services where prohibited by applicable sanctions or export-control laws or for prohibited persons, entities or territories.
Aveiro may maintain logs relating to system events, configuration changes, rule execution, Risk Outputs and authorized-user actions. Such logs support platform operation and auditability but do not replace Customer’s own legal recordkeeping obligations.
Aveiro may update these Terms to reflect changes in law, security, features, pricing models or business operations. Material changes will be communicated by reasonable means. Where required by law or contract, changes will not take effect until the applicable notice period has expired.
Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.
Customer agrees that notices, agreements, disclosures and other communications relating to the Services may be provided electronically, including through the Services or by email, subject to applicable law.
Unless an applicable order form states otherwise, these Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles.
Subject to any mandatory rights that cannot be waived, the courts located in British Columbia will have exclusive jurisdiction over disputes arising from these Terms. Enterprise agreements may provide a different dispute-resolution mechanism.
Neither party may assign these Terms without the other party’s consent, except in connection with a merger, reorganization, sale of substantially all relevant assets, or to an affiliate, provided the assignee assumes the applicable obligations.
Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations.
If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.
These Terms, applicable order forms, DPAs and incorporated policies form the entire agreement concerning the Services and supersede prior discussions on that subject. If an order form conflicts with these Terms, the order form controls for that transaction.
Questions about these Terms should be submitted through the legal or support contact information (contact@aveiro.io) published on the Aveiro website. Privacy inquiries should be directed through the contact identified in Aveiro’s Privacy Policy.